Why make it harder?Posted by Daniel O'Farrell | 24 Feb
Appropriately assessing a Customer’s ability to repay a delinquent debt can be a troubling and time-consuming experience for all involved.
The process of asking them to provide current documents to support their offer, position, or request for assistance can also place unnecessary stress on a Customer particularly if they are already experiencing financial difficulties.
Nexxa leverages its Incredo income verification solution to take the pain and hassle out of the process.
With the Customers consent, our operators can get a complete picture of all income and expenditure in a matter of minutes to assist them as they work with Customers to set fair, meaningful, and sustainable arrangements.
All of this can, of course, be done while the Customer is still on the phone with a few short button presses which mean we maximise first contact resolutions to help get them back on track.