Why make it harder?

Posted by Daniel O'Farrell | 24 Feb

Appropriately assessing a Customer’s ability to repay a delinquent debt can be a troubling and time-consuming experience for all involved.

The process of asking them to provide current documents to support their offer, position, or request for assistance can also place unnecessary stress on a Customer particularly if they are already experiencing financial difficulties.

Nexxa leverages its Incredo income verification solution to take the pain and hassle out of the process.

With the Customers consent, our operators can get a complete picture of all income and expenditure in a matter of minutes to assist them as they work with Customers to set fair, meaningful, and sustainable arrangements.

All of this can, of course, be done while the Customer is still on the phone with a few short button presses which mean we maximise first contact resolutions to help get them back on track.

About the author: Daniel O'Farrell

Daniel O’Farrell started in the Collections Industry in the late 90’s and since that time has held a number of key senior leadership role and executive appointments, including as director and co-director of a number of very successful businesses which are all poised for continued growth. Being a thought leader with a keen interest in technology and continuous improvement, and a sharp focus on best practice, Daniel has always sought to bring disruptive innovation to the industry. In his time, he has built and established a number of successful brands, with his Incredo Analytics income verification solution being the latest new comer ready to shake up the market in 2016. In creating Incredo, Daniel saw an opportunity to use his vast industry experience in Collections to further reduce delinquency and loss at the point of origination with an increased focus on real-time lender due diligence. As Managing director of both Nexxa Portfolio Management, and Credit Four (ACL# 418709) his rapidly expanding debt acquisition business, Daniel firmly believes there’s always a far simpler and more effective way to do business, investing himself heavily, both personally and financially to achieve greater returns for his clients and a far more fluid, dignified and positive Customer experience for those dealing with Nexxa.