How can I pay an account?
There are a variety of options to pay your account, please click here to view the available options.
When can I call Nexxa?
We are available from 8:00am to 6:00pm Monday to Thursday and from 8:00am to 5:00pm Friday by calling 1300 736 306.

If you call us outside of business hours, or can’t get through, please leave a voicemail message with your name, phone number and the reason for your call and our staff will get back to you as soon as possible.

Otherwise please feel free to send a contact request via our website.

Can I organise another person to talk to Nexxa on my behalf?
You can authorise another person to talk to us on your behalf either by calling us or supplying a signed authority via email or mail.
I can’t pay my account in full, what should I do?
If your situation makes it difficult to pay your account in full, we have a variety of options to assist you in repaying your account. For further detail please call 1300 736 306.
Why is it important for me to keep my details up to date?
Keeping your contact details up to date is important so that we can provide you with updates or offers for your account. You can update your details easily by calling 1300 736 306 or via email by confirming your identity and providing the new contact details. Once this has been completed we will send you an update.
My financial situation has changed and I’m not sure what to do?
We are committed to providing realistic and sustainable solutions. You should contact us on 1300 736 306 to discuss your account as soon as possible.
Who is Credit Four?
Credit Four is a debt purchasing company. They purchase accounts that have been charged off from a variety of different organisations ranging from consumer credit, service providers, and credit providers such as banks and finance companies.

Nexxa Portfolio Management manages these accounts on behalf of Credit Four. Nexxa are able to answer any enquiries, organise payments and resolve any questions you may have in regards to your account.

This can be done by contacting one of our friendly staff on 1300 736 306.

How can I contact you from overseas?
The best number to call from overseas is +61 7 3198 3000 or you can also contact us via email on [email protected].
I have questions about my account with Nexxa, who should I talk to?
We are committed to ensuring the speedy resolution of questions or disputes. If you have any concerns or questions about your account you can contact us via phone or email.

If you are still not satisfied the issue has been resolved you can contact us on 1300 736 306 or by email to [email protected] and ask to speak with a member of our compliance team.

Why do I need to confirm my identity when I call to discuss my account?
Protecting your privacy is important to us. To ensure we are releasing information to the correct person you may be asked questions to confirm your identity.

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Call us at 1300 736 306


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