Compliance.Posted by Daniel O'Farrell | 7 Mar
Compliance exists as a corner for most industries, but it shouldn’t be just a set of rules or a standard.
To truly comply you need to embody the principles.
At Nexxa we’ve designed our core platform with compliance at its centre.
Our system continually monitors account level contact attempts and will automatically flag and prohibit frequent or excessive contact.
We’ve intelligently designed contact point scoring, so our Operators know which avenue is most likely to deliver active dialogue allowing us to be more efficient, and cut down on unnecessary voicemails.
If a customer elects a certain medium or appoints a party to act on their behalf, we’ve got that covered too with intelligent exclusions that will automatically drive compliance.
With native call quality monitoring built into our application, quantifiable measures are supported with reviews focused on the quality of our conversations.
Compliance is non-negotiable and our system won’t take any prisoners.