Category: Blog

Compliance exists as a corner for most industries, but it shouldn’t be just a set of rules or a standard.

To truly comply you need to embody the principles.

At Nexxa we’ve designed our core platform with compliance at its centre.

Our system continually monitors account level contact attempts and will automatically flag and prohibit frequent or excessive contact.

We’ve intelligently designed contact point scoring, so our Operators know which avenue is most likely to deliver active dialogue allowing us to be more efficient, and cut down on unnecessary voicemails.

If a customer elects a certain medium or appoints a party to act on their behalf, we’ve got that covered too with intelligent exclusions that will automatically drive compliance.

With native call quality monitoring built into our application, quantifiable measures are supported with reviews focused on the quality of our conversations.

Compliance is non-negotiable and our system won’t take any prisoners.

Appropriately assessing a Customer’s ability to repay a delinquent debt can be a troubling and time-consuming experience for all involved.

The process of asking them to provide current documents to support their offer, position, or request for assistance can also place unnecessary stress on a Customer particularly if they are already experiencing financial difficulties.

Nexxa leverages its Incredo income verification solution to take the pain and hassle out of the process.

With the Customers consent, our operators can get a complete picture of all income and expenditure in a matter of minutes to assist them as they work with Customers to set fair, meaningful, and sustainable arrangements.

All of this can, of course, be done while the Customer is still on the phone with a few short button presses which mean we maximise first contact resolutions to help get them back on track.